The re-election of Central Insurance as the superior organization in the field of electronic services has made another success in streamlining information and raising public confidence in the insurance industry. The acquisition of the first title by the Central Insurance among the 105 executive agencies of the country was an excuse to sit down with the head of the supervisory body of the insurance industry. In this conversation, the issues of the digital networks, the need to update and aggregate insurance information, and future horizons of the Central Insurance services in the electronic environment were discussed.
* The Central Insurance has ranked first with ninety-eight points in the evaluation of the fifth turn of the ITO and with the vote of the Information Technology Council on measuring and improving the level of organizations in terms of electronic maturity. Please talk about the arrangements and tools provided by the supervisory body to obtain this title.
Our main strategy in the Central Insurance relies on the principle of transparency. Transparency in the first step can eliminate the ambiguous financial and administrative environment and, in the next steps, lead to a reduction in fraud and misconduct, which ultimately leads to the promotion of an organization. Transparency is not possible without the use of aggregation of information and the power of data analysis, and this process requires applying communication networks and using human resources equipped with modern knowledge. The Central Insurance has managed to achieve brilliant results over the past few years, although we still have a long way to go.
* Are there any barriers to the development of digital networks and electronic infrastructures?
To create a comprehensive information center in any industry and organization, the interaction of all parts of that industry and organization is imperative. What is certain is that accurate analyzes cannot be made without collecting complete and accurate information. In other words, if even one insurance company fails to provide information to the comprehensive insurance industry, serious problems will arise in data analysis and data processing. Of course, with the measures taken, all insurance companies will fix the existing obstacles within a timetable and the insurance industry will experience its new era of activity in a glass chamber soon.
* Has certain costs been paid by the supervisory body to achieve this success?
No. We were able to achieve this success by utilizing the creative human resources and using the techniques of efficient and proper management of resources. On the other hand, we believe that any cost in the field of creating digital platforms is a type of investment. Of course, insurance companies have a good partnership with the Center for Information and Communication Technologies of Central Insurance, which will have an undeniable effect on future major developments.
* Regaining the first title in the field of electronic services by the Central Insurance's SANHAB System - which is also considered as one of the priority projects in the resistance economy -- raises expectations from the insurance industry. In your opinion, to what extent would this increase in expectation be positive?
A high expectation about the insurance industry is the right of people and businesses. The insurance industry offers the most important commodity - trust - and therefore it is always subject to the judgment of others. The service, speed, and accuracy of the insurance industry can play a key role in maintaining that trust. Undoubtedly, maintaining public confidence is only possible within the framework of the transparency of performance and the protection of the interests of all stakeholders. The use of modern technologies in providing services to insurers and the accurate calculation of risk is an obvious necessity. The main task of the insurance industry is to take risks and manage them, and in order to facilitate insurance, we will use all modern tools of the world to provide the maximum satisfaction of insurers.
* In the Central Insurance Establishment Act, the focus of this institution has been on three principles of support, guidance and supervision. Which principle will the development of e-infrastructure networks help?
I have repeatedly stressed the need to speed up technological developments, because, given the current situation in the world, any delay can put us in a lot of troubles. Strengthening digital platforms can be important in fulfilling all three core missions of the Central Insurance, although it has had more gains in the regulatory field so far. The realization of the goals of the Central Insurance Supervisory Body depends on the development of technology and the completion of SANHAB system, because physical monitoring is a traditional approach that is no longer effective and, therefore, we must move towards online and preventive monitoring.
* Is there any workgroup or committee to improve the quality of digital services?
Our focus in the Central Insurance is on deploying a widespread communication system, and a specialized team has been tasked to receive, analyze, and monitor the available data instantaneously. We have also signed memoranda of understanding on the information exchange. The effective cooperation of the Center for Information and Communication Technologies of Central Insurance during the evaluation and application of the developer's suggestions is evidence of this claim. Undeniable changes in the various stages of planning, implementation, and monitoring of the development of electronic services are the brilliant results in this important area.
* So it can be said that the insurance industry has a special role in preparing the digital space for the corresponding and related organizations.
Yes. The implementation of the Central Insurance's web sites at the National Information Exchange Center and the receipt of all inquiries from other executive agencies, and close cooperation with the police to exchange information of insurers and other stakeholders have enabled the Center for Information and Communication Technologies of Central Insurance to become an effective agency in the economic and social sectors of the country. Connecting to Iran's National Cartable System and using it to send end-user notifications and correspondence is another great achievement of the Central Insurance.
* What action has been taken by the SANHAB system in this regard?
As I mentioned earlier, if even an insurance company fails to provide information to the system or information is aggregated incompletely, we will face serious problems in analyzing the data, but in the near future, the 'Yekta code' as a solid document of the authenticity of insurance policies issued by insurance companies will not only reduce the amount of fraud and offenses to the lowest possible level, but also increase the coefficient of public confidence, which will be a major development in the insurance industry.